Mikes Custom

Fractal Designs-Great Customer Service

As you know from my “Server Upgrade – Part 1”, I had a small issue with the Fractal Case I used.  Although I very much like the case, I was not able to use the last drive tray due to two missing grommets.  Certainly not a big deal in the grander scheme of things as it still turned great, but an annoyance none the less.  What really interested was whether or not I could get the issues easily resolved.  Contacting the MFG of products and getting end user support is often not a rewarding experience.

After I completed the build, I contacted them by email via their web site late Friday night and explained the issue.  By Monday I received a response complete with a short email form to fill out  for the shipment of the replacement grommets.

Fractal RMA   SNAG-0018

Since I was out of town, I did not send it back to them for several days, but within 24 hours of sending them my information, I received a tracking number.  Needless to say I was impressed.  It is comforting to know that there are companies out there that still care about customer service, and actually stand behind their product.  I go through allot of hardware from cases to motherboards and I as far as I concerned, they deserve recognition for taking care of their customers.  I am already planning my next build and there is a good chance it will have a Fractal Case in it.  I know they will stand behind it if something goes wrong which always makes the buying decisions allot easier.  Based on my experience, I would definitely check them out for you next build…

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